Privacy Policy

Introduction 
Newcastle NE1 Limited of Milburn House, Dean Street, Newcastle Upon Tyne, NE1 1LE with registration number 06500486 (we, our or us) is committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this policy carefully to understand how we handle your personal data. Some of our websites and services may have separate terms or cookie policies explaining how we use your personal data.

Newcastle NE1 is a Business Improvement District company, which means our purpose is to provide support and services to local businesses, and manage projects and campaigns to benefit Newcastle. You can find out about how we operate in About NE1.

In order to provide these services to Newcastle, it’s visitors and residents, and to manage this website, we on occasion process personal data about our customers, stakeholders, partners, website visitors, members of the Newcastle community and any other individuals who show interest or are involved in our projects or campaigns. When we process this data, we are the data controller and are responsible for what we do with that data and how it is processed.

1. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

2. Information we may collect from you
Personal data, or personal information, means any information about an individual from which that person can be identified.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes.

We may collect, use, store, and transfer different types of personal data, depending on how you engage with us. These are listed below:

Identity Data includes first name, last name or similar identifier, marital status, title, date of birth and gender.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your purchases or orders, interests, preferences, feedback, and survey responses.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Each category of data collected is justified by a specific purpose, with strict data minimisation and retention limits documented against that purpose.

3. If you don’t give us your personal data
Where we need to collect personal data to provide the offer or service you are interested in, we may not be able to provide that offer or service if you don’t provide that data when requested. For example, we can’t send your tickets or vouchers for events if you don’t provide a valid email address. If we don’t have enough information to process your request, our website will prompt you to provide the missing details, or we will notify you.

4. How is your personal data collected?
We use different methods to collect data from and about you.

You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you, for example:

Sign up for offers or services
Subscribe to our newsletters or publications
Request information or marketing from NE1 or one of our campaigns
Enter a competition, promotion or survey
Give us some feedback
Information from other organisations: For business-facing activities, we may receive contact details from trusted sources such as Newcastle City Council, Companies House or professional platforms, where this is lawful. This is provided here as part of our transparency obligations under UK GDPR.